For the most part my wife and I like this item. The website seemed a little vague on exactly comes with it as far as the inserts go. I thought there was 2 regular shelves and 2 deviled egg shelves only to find out that there were 4 regular shelves. Not a problem as we just ordered the deviled egg inserts. Maybe put a graphic that shows the container and the 4 shelves as what comes in the basic set. The only other issue is that 1 shelf does not slide as far in as the other 3. It doesn't matter which slot we slide it in, it sticks just a bit further out than the others. I think we can just not ever use that shelf. Other than that, we like the product. We used it to carry deviled eggs for its maiden voyage. Worked great