Better Thinking is a boutique management consultancy set up to help businesses rethink their approach to customer service delivery. Despite the advances in technology of recent years, too many companies are still failing in the basics of customer service - and this is fundamentally caused by problems with leadership thinking.Better Thinking is about helping leaders to gain a fresh perspective of their operation, to help learn what is really going well and what is really going wrong for both customers and frontline staff, and then working together to challenge some (maybe) long held beliefs about the "right way" of doing things.It can be tough, but the rewards are significant, and the results are sustainable!