10 years experience in IT Hardware & Software support, Desktop support, Administering Networks comprising of Windows NT4/2000/XP/2003, Installation and support of PC & Printers, network printers. Experience of LAN/WAN set-ups, configuring Hub, Switches, Cisco Routers, Network/Performance Monitoring. Good communication, Analytical and troubleshooting skills. WORK EXPERIENCENovember 2003 – Till DateNetwork Manager (Joined as Senior ICT Technician) - Hamilton Community College, Leicester.Managing ICT Department and Team of 4 ICT Technicians at Hamilton Community College Providing High level of Technical Support Services .Installing and Supporting the Network of 480 computers & 100 Laptops on 100 MBPS Ethernet Network and Wireless LAN/WAN.Migration, Installation and support of Windows 2000/2003 Servers, Microsoft Exchange Server 2000/2007, Microsoft ISA server 2006, Firewall security.Installation, Configuration and Support for MS Exchange 2007 in Transition Mode, Moving all mail boxes on to Exchange 2007 from Exchange 2000.Configuring Active Directory services for Windows 2003 servers, GPO & Shadow Copy, Windows SUS for Client Updates, and Backup of data via Symantec Backup Exec Software. Configuring Cisco Routers for WAN Setup, Install HP and Cisco Switches.Installation, Support & Training for SIMS (Schools Information Management Systems).Installation and support of software applications like MS office suite, Internet Explorers, Curriculum software's Print Management Software, Microsoft Outlook 2003.Liaising with other departments in handling End Users complaints and taking appropriate action to resolve effectively.Installation and support of PC & Printer in terms of Hardware, Software & network printers.Creating user login, Password reset, diagnosing problem and providing solutionsHelping other departments with their day to day activities providing ICT Technical support when required.