Hospitality Skills provide training, coaching and consultancy services to hospitality businesses throughout the UK. Working with business owners, managers, or with their teams to improve performance and maximise profitability. We have a successful track record of working with hotels of all sizes, restaurants, conference centres, self-catering or serviced accommodation, Hospitality Skills specialise in improving efficiency and performance by training and coaching one to one, group sessions, or through a series of workshops to implement best practice and facilitate positive change in operating practises.Key areas of improvement:PROFIT POTENTIALCost control in rooms, food, beverage and wagesBenchmarking and implementation of best practiceBudgeting and forecastingProfit and loss analysisMonitoring systems, stocktaking and purchasingIndustry standardsTEAM DEVELOPMENTTeam and personal responsibility, loyalty and leadershipObjective setting, job clarification and appraisalsMeeting skills, measuring achievement and empowermentStaff induction / training and multiskillingMANAGEMENT SKILLSTime management, delegation and setting prioritiesMotivation and self disciplinePersonal goals and planning skillsTaking action and focusing on key tasksCUSTOMER SERVICECommunication, personality and behavioural profilingBeing firm but fair with peopleDecisiveness and personal attitudeBody language and self imageSALES & MARKETINGBoosting sales and new revenue streams"Mystery Customer", product review and standards / SWOT analysisOn and offline sales and marketingInternet presence and website Social media and internet reviewsUpselling, local promotions and loyalty schemesAttracting and retaining customersWith over 25 years of experience working with 100's of businesses, our business coaches have achieved significant success delivering improved results for our clients.