Merlin has a simple philosophy; success is achieved by satisfying customers. Owner and founder, David Borg, spent 15 years in Quality Management, teaching and applying concepts like "Customer First" and "Right First Time". David was the coordinator for the Melbourne chapter of the Quality Society of Australasia and is passionate about Total Quality Management (TQM) philosophy. That same philosophy is engrained into Merlin Business Solutions where a passion for excellence is a prerequisite for all staff.Merlin Business Solutions looks after the IT interests of small businesses either through break/fix call-outs or regular preventative maintenance. One pillar of TQM is that prevention is better than cure so preventative maintenance is our strong preference. It provides the greatest level of business continuity. Preventative Maintenance is provided through an IT Support Package tailored to the specific needs of each business which provides generous active support benefits.