Providing consulting services, training to managers and agents to inbound & outbound Contact Centers, assessments before hire and after hire, as well as user adoption of analytical applications Experience includes over 20+ years in the Customer Service industry Key strengths in mentoring, leadership training & development, recruiting and Contact Center Management for over 8 yearsParallax Consulting Group uses as an approach that is simple. We focus on high impact areas of improvement such as Training & Recruiting, Process Effectiveness, Strategy, Data Integration, Analytics, and Performance Optimization that lead to quantum improvement that reliably delivers short-term ROI and long-term results. We believe in leveraging people to maximize technology. Leveraging people means directly engaging managers and the front-line in transformational process change. Hand in hand with Customer Service teams, we identify and repair high impact performance gaps in business processes. As a result, a new foundation for a better, faster, and a more effective execution emerges. A strong process foundation and empowered teams are critical components to drive value and most importantly, return from improvement initiatives.