ABOUT US:Transport Investigations has over eighteen years' experience of innovation in supporting Train Operating Companies in developing smarter strategies for specialised areas of their work. Founded by experienced senior managers from the railway industry, the company combines a deep understanding of the railways with the energy and originality of thought that come from working as an independent body. Be it corporate organisations utilising our consultancy services, train operating companies and their intending travellers engaging with our revenue protection and survey teams, or passengers requiring advice from our customer information staff, we take in pride in always moving forward, supporting others in getting where they need to be, in the most appropriate way.OUR PHILOSOPHY:A passion for getting things right lies at the core of everything we do. We are here to help our clients do business better, not just to get by. We believe in working closely with clients to understand their needs, whilst providing advice and support that is realistic, honest and always reflects on the experience of the customer. We believe that it is not enough to simply provide a service, but to do so intelligently and to reflect both the spirit of the industry we serve and the true needs of the customer. We are committed to a culture of continuous improvement and work with our clients throughout every stage of the process to plan and deliver projects. Transport Investigations retains a keen focus on key specialised areas of the industry, preferring to concentrate on delivering consistently high quality service in its areas of true expertise. OUR PEOPLEIn an industry so heavily focused on the experience of customers, we know that our people are our greatest resource. Our approach is to provide staff who are thorough, engaging, look beyond the obvious and remain focussed on the true needs of the client and customer.